Support

Help with UR Viewer.

Get setup guidance, report a problem, or tell us how the trial works with your documents.

Product support

For help with the current UR Viewer, email the confirmed support address and include the application version, Windows version, file type, and visible error message.

support@universalreaderlite.com

Trial feedback

Share what worked, what did not, and which file type you tested through the existing feedback form.

Send trial feedback

Bug reports

Include steps to reproduce the issue, a screenshot when practical, and whether relevant helper software is installed.

Report a bug

General inquiries

Use the confirmed support address for questions about UR Suite or the current public trial.

Email support

Before contacting support

Open Help > Diagnostics in UR Viewer
Note your UR Viewer and Windows versions
Identify the file type and approximate file size
Include any error message or screenshot
Say whether LibreOffice, 7-Zip, or WinRAR is installed when relevant

For detailed setup and troubleshooting, see the UR Viewer Guide.

Official helper software

Download optional helper applications only from their official sites.